DEBT RECOVERY SOLUTIONS

Business Assistance Consultants Ltd offers you a tailored solution to the recovery and collection of outstanding accounts. By working alongside the client we maintain the relationship between the client and the customer.   Established in 1996 we believe our approach to debt collection practice is the way forward and is second to none within the industry. 

Consumer Collection Services

Lettering and Telephone Collections

With constant review of debtor’s reaction to flow-paths and recovery techniques and using highly trained office based collectors our clients are receiving high returns.

Pre Claim Visits

Particularly useful to avoid indiscriminate issuing of County Court Claims.  Our multifunctional approach to pre claim visits offers a range of outcomes and benefits including:

·         Payment in full

·         Part payment and/or sustainable payment arrangement

·         Doorstep sign up of Direct Debit applications for payment

·         Doorstep sign up of DSS direct payment applications

·         Debt Counselling

·         Customer information obtained ie: employment, income, expenditure details

·         On site trace /or new occupier information if customer has moved away

Doorstep Collection

Doorstep collections are provided for clients wishing to make a final effort to achieve payment from debtors who have ignored previous attempts to make contact by letter or telephone.

Our highly skilled field collectors will make contact at the debtors home to collect the outstanding account either in full or on a regular basis.

·         Collections made between 8.30am-8.30pm Mon-Fri & Sat 8.30am-12.30pm

·         Ad hoc collection service available to both debtor and client

·         Telephone contact service available to debtor 24 hours a day 7 days a week

·         Full status reports and monies collected passed to client within 24 hours of call

·         DSS deduction forms completed and signed

Debt Counselling

Debt counselling using only highly trained counsellors who have an understanding and sympathetic approach.  Our counsellors will visit a debtor to discuss personal finances and circumstances in order to rehabilitate a payment scheme.  Our counsellors will ensure that the arrangement made is mutually agreeable and sustainable in order to clear the indebtedness to the client.

·         Effective relationship with Debtor and  Counsellor achieved

·         Contact service offered to debtor 24 hour, 7 days a week 365 days a year

·         Help and advice given upon request

·         On spot status reports given to client if needed

Hardship Case Management

Business Assistance Consultants recognises that standard collection procedures are unsatisfactory where extreme hardship cases are identified.  A report on such cases will be passed to the client immediately.

Process Service

Prompt reliable delivery of documents on behalf of the client.

Commercial Collection Service

Telephone and Lettering

The optimum time to refer a commercial debt for recovery action is between 90-120 days.  The longer an account is allowed to remain outstanding the more difficult it becomes to recover.  Our experience shows that the intervention of a third party collection agent normally prompts full payment.

Commercial Field Visits

·         Full payment obtained

·         Collection fee obtained a t time of visit on behalf of client

·         Disputes resolved

Business Assistance Consultants will ensure at all times the client is seen as a caring company.

A Working Partnership